Dyslexia Helpline

Dial into these amazing Helpline facts

• Our trained Advisers respond to thousands of dyslexia enquiries every year.
• Our Helpline runs 5 days a week, with advisers on hand to answer questions and guide people on the next step of their dyslexia journey.
• In the last three years, we’ve responded to 4,985 enquiries from parents and carers, adults, employers, support workers and others.
• In 2025 we had the lowest number of enquiries to the Helpline in 15 years. There may be several reasons for this. For example, people can get the information they need from our comprehensive website rather than speaking to an adviser.

The nature of enquiries gives us a picture of issues across Scotland, so we are constantly finding out what help and information our community needs.

Who calls our Helpline?

Parents and carers make up the largest group of people (43%) turning to our Helpline for advice on supporting their child. A further 4% contact about their grown-up children. Adults make up the next largest group, with 41% of enquiries. Other groups include other family members, educators, support workers and even health professionals.

What do people say about our Helpline?

“I was given plenty information about dyslexia and was told of the support services and tools my son could use.  It was also good to know that this challenge can be hidden/masked as I felt guilty not noticing any issues prior to now.  It gave me reassurance about the way forward for my son and what’s best for him”

Caller

“I would highly recommend this service as a starting point in diagnosing neurodivergence, very prompt and useful advice received.”

Caller

“The adviser I spoke with, who gave me the information, was amazing.  She was also very good at explaining and helping me to take in all the information by putting it all in an email after our conversation so I could go over it again.”

Caller